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Managing for Results: Critical Skills for CHC Managers and Supervisors

Managers and supervisors are often hired or promoted into their positions without the necessary skills to hire, train, manage, coach and retain effective, satisfied and productive teams and drive organizational goals and objectives. Our intensive, hands-on and highly interactive 1 - 2 day management skills programs, developed specifically for CHC leaders, managers and supervisors, are focused to develop critical management skills for immediate implementation.  In this course, participants learn to:
          Manage, lead and retain flexible, productive, satisfied and customer-focused teams
          Implement Behavioral Interviewing techniques and strategies to hire great employees for
            the long-term
          Communicate for results, build trust and de-escalate conflict
          Coach and develop employees
          Drive accountability
          Strengthen employee engagement
          Deliver results through ongoing, proactive performance management
          Create and sustain a culture of customer service



 

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