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Customer Service and Employee Engagement in Community Health Centers An Issue of Quality, Health Outcomes and Organizational Success

Research has shown repeatedly that a culture of customer service in health care dramatically impacts both patient health outcomes and employee engagement. Many community health centers have instituted high standards for service excellence, but making them stick in the fast-paced, often challenging CHC environment can be difficult.

Sogence provides a range of customized training and consulting to help your organization implement and sustain a culture of customer service to increase quality, create the best possible clinical outcomes, and solidify your organization as both a provider of choice and employer of choice in your community.

Contact us to learn more about our highly interactive and hands-on training for leaders, managers and staff, as well as the consulting we provide to help your organization create and sustain a culture of customer service for the long-term.

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